Handling claims in a professional, compassionate, and proactive manner is what an insurance company should be all about. It is, after all, the promise you’re paying for with your premiums. A main reason for forming CSP in 2004 was to make sure that the insureds had a true partner in the claims process, not an 800 number.
The CSP Claims Committee meets frequently to review each claim and its merits. It’s an interactive process that takes your perspective, not Wall Street’s.